Cancellation policy
How cancellations work at BookMinute — subscriptions, booking requests and your account.
Cancelling your subscription
You can cancel your subscription at any time from your settings. It stays fully usable until the end of the period you already paid for, then simply stops renewing — you are never charged again after cancelling.
Booking requests
Our concierge takes requests within 12 hours. If we cannot take yours in time — or its date passes — it is cancelled automatically and you are notified by email. A cancelled or expired request never uses a booking credit.
Deleting your account
You can delete your account from your settings. Any active subscription is cancelled at the end of the already-paid period, and a confirmation email is sent to you.
Request a cancellation
Need help cancelling, or want us to handle it for you? Send your request to our team — we answer by email.
Your message opens in your own mail app, addressed to [email protected] — send it from there and we reply to that address.